Clients are expected to keep their account information up to date at all times. To facilitate this, all clients are provided with access to our online billing system at https://www.gearworx.net/clientsarea/. The Gearworx billing system is primarily automated. The only manual billing performed is when an account has gone into suspension or if a customer needs special attention. Because of this setup, it is important to understand how this system works, and how it might effect your website and email.

Billings are performed once a cycle for each website. Each website can be setup to be billed once a month, once a quarter or twice a year or once a year. Quarterly, Semi-annual and annual plans provide a discount for each website hosting account. Any customer with multiple websites, may have separate billing days for each website unless if the websites are added under the same user account. If you would like to consolidate those into a single billing date, please contact customer service.

Payment via Credit Card
Gearworx accepts payments via Visa, MasterCard and Discover. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged prior to services being rendered and seven (7) days prior to the renewal date for services. In the event of a charge back, Gearworx will immediately suspend all services to client until such time as full payment is received in addition to a $20.00 charge back fee and a $20.00 account enable fee.

Other Payment Methods
Gearworx accepts payments by personal check, company check, and PayPal®. All funds must be payable in US dollars. Gearworx does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.

Returned Check Fee
In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days rectifying the situation. If within the seven (7) days the customer fails to pay all service fees, including a $20.00 reactivation fee and a $20.00 returned check fee, customer's account will be permanently canceled. Cancellation includes the removal of all files on the account.

Accounts with Non-Usable Credit Cards
Credit cards on file are not usable when any of the following occur: The card has expired; The card declines the charges; The card is reported lost or stolen; The card is declared invalid.

Gearworx will charge the credit card on file seven (7) days in advance of the recurring billing date. If a credit card payment fails, the customer will be sent an e-mail notice allowing seven (7) days to rectify the situation either with a new payment method or by updating the credit card. The charge will be re-attempted on the recurring billing date. If the card still does not accept our charge and no other payment has been received by the recurring billing date, the account will be suspended five (5) days after the renewal date without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $20.00 will be assessed for reactivation. The reactivation fee is non-negotiable. Upon suspension of the account, Gearworx will send an e-mail suspension notice to customer. If payment, including reactivation fee, is not received within seven (15) days of the deactivation notice, the account will be permanently canceled. This includes the removal of all files that may remain but does not alleviate client's payment obligations under the hosting agreement.

Late Check/Non-Payment
If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, Gearworx will send an e-mail suspension notice to customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $20.00 will be assessed for reactivation. The reactivation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (15) days of account suspension, the account will be permanently canceled. This includes the removal of all files that may remain.

Invoices
Gearworx does not mail paper invoices or statements. Statements can be viewed and printed through the client's area. All customers will receive their account billing statements via email.

Account Re-Activation
Once a payment has been made on the overdue invoice the account will be re-activated within 12 hours of the payment.

Updating your Billing Information
You can update your billing information changes to Gearworx online at http://www.gearworx.net/clientsarea/ You may also fax an update to 888-886-1241. Any fax must include the account name, account password, and signature of the account owner. Personal information may be changed via the client's area.

Out-of-Date Records
Periodically it may become necessary for Gearworx to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. Gearworx is not responsible for actions that are taken as a result of a customer's failure to respond to Gearworx notices.

Customer Liability
Gearworx shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Gearworx products and service.

Policy Modification
Gearworx reserves the right to add, delete, or modify any provision of this Policy at any time without notice.