Below is a summary of Gearworx cancellation policy for accounts. For complete details, please see the Hosting Agreement. This information is provided solely as a guide to our cancellation policy, and in the event of discrepancies, the information in the Hosting Agreement prevails.

During First 60 Days
For accounts on monthly or quarterly payment plans, Gearworx will accept cancellation of these accounts at anytime within the first 60 days, beginning on the date the account set-up e-mail is sent. Qualifying accounts should follow the procedures outlined in procedures section.

All other Cancellations
Gearworx will accept an account cancellation for any account provided it is submitted at least fifteen business (15) days before the beginning of the next billing term. Accounts cancelled with less than fifteen business (15) days advance notice will recur for an additional term before being cancelled.

Virtual Authorization
The easiest and most common method of submitting an account cancellation is by doing so through the Clients' Area. Because this method requires authorization with username and password, this is the preferred method of cancellation. Please submit a billing ticket through the “Support” link.

Postal Mail/Facsimile
Gearworx will also accept account cancellations in writing which are submitted via facsimile or received via postal mail. For security reasons, the following information must be included with a cancellation submitted in this manner:

• Account ID
• Current account password
• Reason for cancellation
• Signature of client

If any of the above information is absent, the cancellation can not be accepted.

No Other Methods Accepted
To protect our clients from unauthorized account cancellations, no other means of cancellation will be accepted by Gearworx. Under no circumstances will Gearworx accept an account cancellation over the telephone.

End of Term Requests
For account cancellation requests indicating the account is to be cancelled at the end of the term, the client shall retain full rights to the account until the current billing term is concluded. On the first day following the expired term, the account shall be terminated. It is the responsibility of the client to ensure that all data and e-mail is downloaded prior to such time, as once the account is cancelled it can not be reopened without renewing for an additional term.

Immediate Requests
Clients who choose to have their account cancelled immediately will lose access to all data and e-mail as soon as the virtual authorization is received or on the day the facsimile or postal mail cancellation request is received. It is essential that the client have downloaded all e-mail and data prior to such request, as once the request is processed, the account can only be reopened by renewing the account for an additional term.

Refunds
Gearworx does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Gearworx' services. Setup fees are non-refundable unless otherwise noted.

Refunds are only available in accordance with the 60 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. Please be aware that there are no pro-rated refunds after the first 30 days of service.

Policy Modification
Gearworx reserves the right to add, delete, or modify any provision of this Policy at any time without notice.